Refund policy

Last Updated: August 2026

At Batapola Antenna, we want our customers to be satisfied with their purchases. This Return & Refund Policy explains how to request a return, replacement, or refund for products purchased through our website.

1. Return Eligibility

You may contact us to request a return if:

  • You received a damaged product.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The product is significantly different from what you ordered.

  • Another return right applies under applicable Sri Lankan consumer law.

All return requests are subject to verification.

2. Reporting a Problem

If there is a problem with your order, please contact our Returns & Refunds team as soon as reasonably possible after receiving the product.

Email: support@batapola-antenna.lk

Please provide:

  • Your name

  • Order number

  • Product name

  • Description of the issue

  • Photos or videos clearly showing the problem, where applicable

  • Any other information reasonably required to verify your request

3. Condition of Returned Products

Unless the product is defective or applicable law provides otherwise, returned products should be:

  • In their original condition

  • Unused and undamaged

  • Returned with original packaging where reasonably possible

  • Returned with included accessories, manuals, cables, and other items

  • Accompanied by proof of purchase

4. Non-Returnable Items

Subject to applicable consumer rights, we may be unable to accept returns where:

  • The product has been damaged due to misuse or improper handling.

  • The product has been incorrectly installed by the customer or an unauthorized person.

  • The product has been modified, repaired, or altered after delivery.

  • Parts, accessories, or original components are missing.

  • The damage resulted from an accident, external electrical issue, or other customer-caused condition.

This does not affect rights that cannot legally be excluded.

5. Return Approval

Please contact us before sending a product back.

Our team will review your request and provide return instructions if the return is approved.

Products sent back without the required information or without prior communication may take longer to process.

6. Inspection

Returned products may be inspected after we receive them.

If the return is approved following inspection, we may provide an appropriate replacement, repair, store solution, or refund, depending on the circumstances, product warranty, availability, and applicable consumer rights.

7. Refunds

When a refund is approved, we will provide information about the applicable refund method.

Processing times may vary depending on the original payment method, bank, card issuer, or payment service provider.

Any rights available to customers under applicable Sri Lankan consumer law remain unaffected.

8. Shipping Charges

The standard LKR 399 delivery charge is generally separate from the product price.

Whether original delivery charges or return shipping costs are refundable will depend on the reason for the return and applicable consumer rights.

If the return results from an error by Batapola Antenna or an eligible defective product, we will provide instructions regarding return delivery.

9. Cash on Delivery Orders

Products purchased using Cash on Delivery (COD) are also subject to this Return & Refund Policy.

If a refund for a COD order is approved, our team will provide instructions regarding the available refund method.

10. Warranty Claims

Products covered by a warranty may also be eligible for repair or replacement according to their specific warranty conditions.

Damage caused by misuse, incorrect installation, unauthorized modification, accidents, or other excluded circumstances may not be covered by the warranty.

11. Signal Reception

Please note that television signal reception depends on factors including location, signal coverage, terrain, surrounding buildings, antenna positioning, installation quality, cables, and local signal strength.

Poor reception caused solely by local signal conditions does not automatically indicate that the antenna is defective. We may request additional information to determine whether there is a product fault.

12. Incorrect or Damaged Delivery

If you receive the wrong item or notice that your product has arrived damaged, contact us promptly and provide photographs or other relevant evidence.

Please avoid installing, modifying, or extensively using a product that you intend to report as incorrectly supplied or damaged, unless necessary to determine the fault.

13. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

If your order has already been processed or dispatched, cancellation may not be possible and the applicable return process may need to be followed.

14. Contact Us

For all return, replacement, and refund requests, please contact:

Batapola Antenna
ASC Electrical
Galle, Sri Lanka, 80200

Returns & Refunds: support@batapola-antenna.lk
Care Centre: +94 71 369 1215
Customer Care (WhatsApp): +94 71 369 1215